Is it possible to open searched Knowledge Articles in the same Tab?

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oelrafik
Mega Guru

‎10-16-2020 04:05 AM

Hello! 

I have seen numerous community posts asking how to have a searched Knowledge Article from the Virtual Agent to be opened in a new Window or Tab. For us, we would like to explore if it's possible to open a Knowledge Article from the Virtual Agent search within the same tab. Can this be maintained within the Virtual Agent topic, or is there outside configuration that needs to be carried out? If it's the latter, then additional guidance would be appreciated. 

Thank you in advance! 

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Mark Roethof
Tera Patron

‎10-16-2020 04:16 AM

Hi there,

Opening in the same Service Portal page instead of a new page?
No that won't be possible.

You could script your links with a specific target, though... _self, _parent would just open the link in the Virtual Agent window itself. Not in the Service Portal itself.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Mark Roethof
Tera Patron

‎10-23-2020 07:43 AM

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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