Is it possible to open searched Knowledge Articles in the same Tab?

oelrafik · ‎10-16-2020

Hello!

I have seen numerous community posts asking how to have a searched Knowledge Article from the Virtual Agent to be opened in a new Window or Tab. For us, we would like to explore if it's possible to open a Knowledge Article from the Virtual Agent search within the same tab. Can this be maintained within the Virtual Agent topic, or is there outside configuration that needs to be carried out? If it's the latter, then additional guidance would be appreciated.

Thank you in advance!

Mark Roethof · ‎10-16-2020

Hi there,

Opening in the same Service Portal page instead of a new page?
No that won't be possible.

You could script your links with a specific target, though... _self, _parent would just open the link in the Virtual Agent window itself. Not in the Service Portal itself.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Mark Roethof · ‎10-23-2020