Hi folks,
Iam new chat bot, i am using OOB topic block " contextual search" in topic flow. In that there is input mapping section has following fields are context(string ) and query(string) , I do not know what would be entered to those field. I have choosen data picker option --script varible showing empty. I whould be entered.Can anyone help me on this.please refer screen shot for better understanding of my query.
Hi @anitha0887 ,
The search context or context field value will contain the sys_id of the search context you want to use in the VA topic. This comes from the table 'cxs_context_config' and defines search configuration. If you do not have a script variable, you can create one and add the sys_id by dot-walking to the script variables object in the topic, or you can return the sys_id of the search context directly from the script.
The search query has to be captured. In the search query parameter, you can pass the value from the 'describe issue' block from your VA topic node. You should be able to dot-walk to it using the input variables object.
Hope this helped.
Please accept solution OR mark helpful.
Thanks,
Below is the response I get on my PDI, where I do not have AI search
On the instance where I have AI search it works OOTB:
You might need to check your AI search configuration.
Thanks,
Just dot walked from the data pill/panel as below:
Please accept solution OR mark helpful.
Thanks,
I have tried as you have done,but no luck, is any other way there to get solution.
Can you try and select a search application configuration like below:
Please also check if you have a record in this table - sys_search_context_config called "Virtual Agent Default Search Application".
