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Resolved! How to disable virtual agent sound alerts

Does anyone have information on how to disable the sounds in virtual agent? Everytime a message comes in there is a sound. Business would like to have the ability to disable it. There used to be info on this in the release notes but not anymore.  Tha...

Yasmin by Kilo Guru
  • 1861 Views
  • 5 replies
  • 3 helpfuls

Resolved! NLU Utterances - Use of filler words

Does anyone have any best practices for tuning the NLU? I've tried watching the SNow videos and reading the training, but they do not help as they do not go in-depth enough.  How do you mark filler words like "I want to" and "How do I" as irrelevant?...

Joe85 by Tera Expert
  • 2760 Views
  • 5 replies
  • 3 helpfuls

Virtual Agent and Amelia Integration

Hi, I need some help in integrating Virtual Agent(VA) with IPSoft Amelia chatbot. I understand SN VA works only as a secondary bot at this point. Can someone help me with general steps in setting up this integration and testing the interaction from A...

nag12 by Tera Contributor
  • 2672 Views
  • 2 replies
  • 0 helpfuls

Resolved! Entity Extraction for Entity List

Our Pay topic starts with a static choice that has 8 options. This static choice control has an associated entity, which is a list type entity. This way if the user types something related to one fo the 8 branches in the topic, VA will take the user ...

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Yasmin by Kilo Guru
  • 3737 Views
  • 12 replies
  • 11 helpfuls

Resolved! Conversation Tasks State Definition

Hello, we are reviewing the virtual agent conversation tasks to understand what steps the user took through their interaction with VA. Is there a definition of what each of the different states within the conversation tasks mean? For example, sometim...

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Yasmin by Kilo Guru
  • 2422 Views
  • 3 replies
  • 7 helpfuls