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NLU Associated Intent missing from topic

Hi All, I'm on a fresh NewYork instance I'm having an issue where i can't see an intent i have created for a NLU model in a topic (please see below), i was able to select the intent earlier this afternoon, but now it's disappeared from the list entir...

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James164 by Tera Contributor
  • 2059 Views
  • 4 replies
  • 1 helpfuls

Resolved! Virtual Agent Interactions Records

Hello, Need some clarification on the fields in the Interactions table.When reviewing the VA interactions table, I notice that the Virtual Agent Column says "false", whereas the Assign To column says "Virtual Agent". According to docs the Virtual Age...

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Yasmin by Kilo Guru
  • 4868 Views
  • 8 replies
  • 3 helpfuls

Virtual Agent and Contextual Search how does it work?

Hi all, I'm trying to set up virtual agent and the topics Search Catalog Item and Search KB to only display the item/article if the search term is in the title of the catalog item / knowledge article. I figured that this would have been a quite commo...

Hannes4 by Giga Contributor
  • 2233 Views
  • 5 replies
  • 1 helpfuls

How to set up VA notification for web chat client

I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...

Yasmin by Kilo Guru
  • 1928 Views
  • 12 replies
  • 4 helpfuls

Virtual Agent updates not captured in Update Set

Hello everyone, I've been working on Virtual Agent for few months, all in our DEV instance and I gonna have to clone PRD over DEV this Friday, so I saved the update sets I've been working on and moved to a temporary instance to capture what's gonna h...

Integrate Azure Bot with Virtual Agent

Hi,   We want to know if is possible to integrate the Virtual Agent with Azure Bot Service to use Azure Bot conversations into Virtual Agent interface . The reason for this is we already have several bots developed and we want to keep a single bot pl...

jcduran by Tera Contributor
  • 1915 Views
  • 3 replies
  • 1 helpfuls

How do I switch to part way through another topic?

I have a need to switch topics half way through a topic but I don't want to go back to the start of the topic I am switching to and have to ask the user the same questions again, is there any way to switch topic and start the topic part way down? Bel...

NS256 by Giga Contributor
  • 1815 Views
  • 2 replies
  • 0 helpfuls

Resolved! Entity mapping and synonyms

I am going around in circules. I had this working before but not sure what I have done to break it. I have a topic "Acces to businness applications" The intent "businessappaccess" As we have 100+ apps across our customers, I have used vocab to match ...

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PeterWiles by Kilo Sage
  • 2069 Views
  • 2 replies
  • 1 helpfuls

Snow Virtual agent chat bot. How to send an email to support agent if bot unable to find the topic what User is expecting. Sending an email to a support agent if no Topic available related to User input.

Hi Helping Hands, I have a question regarding Servicenow Virtual agent chat Bot. End User is opened chat bot and typing something. Unfortunately there is no topic available in VA topics for what user is looking for. In this case is this possible to s...

Reddy26 by Tera Contributor
  • 1566 Views
  • 7 replies
  • 2 helpfuls

NLU Models throwing error during training

Suddenly the NLU models are failing to train. We are getting the error message 'Unable to train the model at this time. Please try again after some time.' The NLU models were getting trained and published successfully till a day before. Any leads on ...

Srijan by Kilo Expert
  • 2837 Views
  • 5 replies
  • 1 helpfuls

Resolved! Need to Report on Virtual Agent Transcripts

I know you can post virtual agent transcripts to incidents, and send them as notifications using vaSystem.getTranscript() . I have a requirement to write a report on these conversations. The report would need to be human readable as the conversation ...