Issues on Virtual Agent API

[Junyu]

Dear all,

I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk

to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screenshots:

I would like to ask: How is the record containing sn_va_as_service generated(found) in the source field?

Thanks a lot!

[Muralidharan BS]

Hi Junya,

Did you create this property in the instance. This is responsible for producing the logs you requested. 

va.bot.to.bot.logging_enabled

Try creating this property with value - true and try once. 

Thanks

[Junyu]

Hi @Murali

Do you mean this:

I have changed the value to true for sys_properties.list -> va.bot.to.bot.logging_enabled, but I still can't see any sn_va_as_service record in syslog.list -> source field:

Do you know the reason?

Thanks for your feedback.

[Muralidharan BS · Accepted solution]

Hi, 

It certainly is working for me, 

Few things you can check for is

- sys_cs_provider_application - This should have VA bot to bot provider

- message_auth - used for token verification to identify the user

- token_verification - used for token verification to identify the user

[Junyu]

Hi @Murali

For now I can share with you my screenshots:

sys_cs_provider_application:

message_auth:

token_verification:

Actually when I post the empty JSON to the Endpoint URL and it works. By the way how did you configure the JSON? I found the sample in tutorial like this:

I don't know where the requestID and enterprised are, can you give me some advice?

Thanks a lot