Issues on Virtual Agent API

Junyu · ‎01-24-2022

Dear all,

I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk

to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screenshots:

I would like to ask: How is the record containing sn_va_as_service generated(found) in the source field?

Thanks a lot!

Muralidharan BS · ‎01-29-2022

Hi,

It certainly is working for me,

Few things you can check for is

- sys_cs_provider_application - This should have VA bot to bot provider

- message_auth - used for token verification to identify the user

- token_verification - used for token verification to identify the user

View solution in original post

Muralidharan BS · ‎01-30-2022

This article will help you understand the definitions for requestid and etc.

https://community.servicenow.com/community?id=community_article&sys_id=080e3903dbc4e4107d3e02d5ca96198c

The above Json will work, but you have to added authorization and headers if you use api tools