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Issues on Virtual Agent API

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Junyu
Tera Contributor

‎01-24-2022 07:25 PM

Dear all,

I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk

to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screenshots:

imageimage

I would like to ask: How is the record containing sn_va_as_service generated(found) in the source field?

Thanks a lot!

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Muralidharan BS
Mega Sage
In response to Junyu

‎01-29-2022 08:23 AM

Hi, 

It certainly is working for me, 

Few things you can check for is

- sys_cs_provider_application - This should have VA bot to bot provider

- message_auth - used for token verification to identify the user

- token_verification - used for token verification to identify the user

find_real_file.png

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Muralidharan BS
Mega Sage
In response to Junyu

‎01-30-2022 10:59 PM

This article will help you understand the definitions for requestid and etc.

 

https://community.servicenow.com/community?id=community_article&sys_id=080e3903dbc4e4107d3e02d5ca96198c

 

The above Json will work, but you have to added authorization and headers if you use api tools