Minor issue post upgrade to Washington DC

Luiz Lucena
Mega Sage

Hello everyone, 

We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.
When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA should not show the file name for the picture presented in the carousel, but is what is doing, anyone else having the same issue?

Screenshot 2024-04-03 112246.png

 

In PRD and TEST, after we select the chosen item, the picture stays, but no file name is shown.

2 REPLIES 2

Lynda1
Kilo Sage

You just added to my test cases!  We are testing Washington DC and apparently we have the same. Off to submitting a Hi Case  😞

Good to know (or not 😂) we are not the only ones having this issue. 
I'll open a case with NOW Support as well, unless @Mark Roethof have some insight.