Minor issue post upgrade to Washington DC
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04-03-2024 08:38 AM
Hello everyone,
We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.
When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA should not show the file name for the picture presented in the carousel, but is what is doing, anyone else having the same issue?
In PRD and TEST, after we select the chosen item, the picture stays, but no file name is shown.
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04-03-2024 09:36 AM - edited 04-03-2024 09:39 AM
You just added to my test cases! We are testing Washington DC and apparently we have the same. Off to submitting a Hi Case 😞
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04-03-2024 09:41 AM
Good to know (or not 😂) we are not the only ones having this issue.
I'll open a case with NOW Support as well, unless @Mark Roethof have some insight.