Modify Virtual Agent Closing Conversation

[Udit Maheshwar3]

Hi All,

We are using virtual agent on ITSM and HR portal. My requirement is to change the closing conversation for only HR portal, (and not for ITSM). I tried using system property "com.glide.cs.general.closing_message" but doing changes here leads to global change.

Is there any way to change the message only for HR virtual agent?

Thanks,

Udit Maheshwari

[Muralidharan BS · Accepted solution]

Hi Udit Maheshwari,

It is possible to have different closing msg for the different portals. 

Duplicate the closing conversation and add your new message to this component. 

Go to - custom greetings and setup > if you have HR ESC Experience then activate it > update the closing field with the new closing topic you created above.

If you don't have HR ESC Experience, then create a new one, under the condition add - 

under related list configure, again closing conversation should point to the new one you created. 

Thanks

[Udit Maheshwar3]

Hi,

Thank you for your response.

I have used vaContext.portal to get the portal name and based on that, showed message to end user.

Thanks,

Udit Maheshwari