Need at add attachment to the incident in Virtual Agent

[Admin7267]

Hello,

I have created VA topic to create an Incident, now I need to add File Picker to the flow and attach that attachment to the incident to be created.

Script to create incident:

(function execute() {
    
var incGr = new GlideRecord("incident");
incGr.initialize();
incGr.setValue("caller_id", vaInputs.callerid);
incGr.setValue("short_description", vaInputs.short_description);
incGr.setValue("contact_type", "virtual_agent");
incGr.setValue("category", vaInputs.category);
incGr.setValue("subcategory", vaInputs.subcategory);

create_incident = incGr.insert();
vaVars.inc_sys_id2 = create_incident;

})()

Script to add attachment to inc:

(function execute() {
    vaSystem.attachToRecord(vaInputs.attachments.getValue(), incident, vaVars.inc_sys_id2);
})()

Previously incident is created. but now even incident is not creating.

[Sohail Khilji]

is the incident create ?

are you able to get the sys_id of the incident after insert (); ? did you log it ? 

[Admin7267]

Yes incident is getting created and I used gs. log(create_incident) and I see sys_id of new incident is showing. 

[Admin7267]

This thread is not helpful as Record action utility is used to create incident

But I have used script action utility to create incident