Need help to confirure search knowledge base on VA

[Community Alums]

Hi All, 

I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?

[mhegde1]

Hi @Community Alums ,

Refer to the below link to configure :

https://www.servicenow.com/community/virtual-agent-nlu-forum/search-particular-knowledge-base-in-cha...

Thanks,

[Community Alums]

Hi @mhegde1 ,

I cannot find any solution accepted on the provided link i need to create contextual Search Topic and call the KB articles based on  Knowledge Base. Can you help on that. And I'm new to this Virtual agent 

[Hemant Goldar]

Hi @Community Alums,

To search for knowledge on the VA topic OOTB we have below topic block available

Please follow the articles

1. Contextual Search - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827162 

2. AI search - https://www.youtube.com/watch?v=inZKmgRv240&ab_channel=ServiceNowCommunity 

I hope this helps!

Regards,

Hemant

[Community Alums]

Hi @Hemant Goldar,

Thanks for the documentation. I would like to search a particular paragraph from the KB article by using AI Search and you please provide me the steps to configure it.