NLU model stuck in draft. Not changing after publishing.

[Lolo Villalba]

Hi All,

I added about 10 additional utterances to an NLU intent of an existing Flow and after training and publishing the model without errors it still shows in the 'draft' state.

I tried publishing it again but it still shows 'draft' but active.

Any suggestions will be highly appreciated.

Thanks in advance.

[Grant Rowh]

This is likely related to a known issue being addressed by ServiceNow via PRB1473613. Additionally, improved functionality moving NLUs between environments is arriving in the Vancouver release. Sometimes it's related to a duplicate version, sometimes it's not.

In the meantime, here's a workaround in their KB article:  NLU Model training creates a new record in table [ml_solution] for the trained NLU Model solution th...