Now Assist and Microsoft Copilot

[Lynda1]

Has anyone implemented Now Assist and Microsoft Copilot?

If so, what did Microsoft Copilot add in Virtual Agent?

[Bhimashankar H]

Hi @Lynda1 ,

Please go through the official documentation Integration with Copilot .

Check out the below community post 

Integration with Now Assist and Copilot ,

Copilot Integration with Now Assist 

Above will good enough to understand what pros and cons are & how it can be implemented.

Thanks,
Bhimashankar H

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[Lynda1]

I have already read all that documentation.  I see this is one response:

"Integrating Microsoft Copilot with ServiceNow's Now Assist enhances user productivity by combining Microsoft's generative AI capabilities with ServiceNow's workflow automation."

How? We went through a full POV for Now Assist, I am trying to understand how Copilot makes Now Assist better. After the thorough testing we have done, Copilot seems to add possible "bad responses" due to having access to bad information in M365.

[Dr Atul G- LNG]

Hi @Lynda1 

For this, include your ServiceNow account manager and ask the product team to provide the facts and figures over email, and then make a decision on whether to move forward.