Profile based branches

[Patrick Rodrigu]

Hey all,

I'm currently making a topic that will create a ticket. Is there a way to check the logged in user's phone field and branch to different paths if the "phone" field is empty or populated?

Thank you!

[Lynda1 · Accepted solution]

We have topic branch based on if a certain ID is populated or not.  you can try the same

(function execute() {

var user = gs.getUserID();

var <Name> = new GlideRecord("sys_user");

<Name>.addQuery('sys_id', user);

<Name>.query();

if(<Name>.next()){

vaVars.acdID = acd.u_acd_id;

}

})()

Then in the branch decision, we added this and of coursed changed the code to the appropriate path

(function execute() {

if(vaVars.acdID != ""){

return false;

}

else{

return true;

}

})()