Regarding modifying closing setup Topic for VA

Debosree Sinha
Tera Contributor

‎11-09-2022 06:35 PM - edited ‎11-09-2022 06:39 PM

Hi All,

I'm currently using San Diego release for my project.

I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.

I have created CA specific setup topic for closing conversation and created a New custom Greetings & Setup(Conversational interfaces->settings->Virtual Agent->Custom Greetings & Setup).I've also used script so that it points to Canada territory(both in new setup topic as well as Custom greeting and setup for CA chat experience).

However, when I'm testing, VA is pointing to the default Setup topic instead of one which I've created for CA territory(CA closing Conversation)

2022-11-09_21-24-32.png

 

Is there anything I'm missing here?Could anyone guide me what else need to be checked to make sure VA points to new Setup closing topic instead of earlier global setup closing topic?

Thanks in advance!

0 Helpfuls
  • 944 Views
5 REPLIES 5

Muralidharan BS
Mega Sage
In response to Debosree Sinha

‎11-18-2022 10:29 PM

can you try gs.debug statement to getvalue that is returned from 

vaInputs.user.getValue('company')

 I tried with country names it is working, so the decision node should work. you have to add respective code in the other node as well, if you allow Canada entity in one then reject the Canada entity on the other node like - 

    var notACanadaEntity =  vaInputs.user.getValue('company') != 'sysid of the company' ? true : false;
    return notACanadaEntity ;

 

0 Helpfuls