Resize the smiley icon

agrawalg
Giga Contributor

‎07-27-2020 06:48 AM

Hi All,

Is it possible to change the size of smiley which appear on chat window which comes if user share feedback.

find_real_file.png

After selecting the smiley it comes as incomplete smiley. How can I align this as full image.

find_real_file.png

Regards,

Gunjan 

 

 

 

 

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Susan Britt
Mega Sage
Mega Sage

‎07-27-2020 07:43 AM

Yes, you can update the images associated with the survey to be smaller.  These are on the Assessment Metric Definition for each of the Experience answer choices. 

Assuming you are using the OOB survey still, navigate to the View Surveys > open "Virtual Agent Satisfaction Survey".  Open the Metric Category from the related list.  The "Experience" metric is where you will find the images.  There will be two for each answer option/metric definition.  For example:  Open "Good" and you will need to update the Selected and Unselected images.

https://<insert instance name>.service-now.com/nav_to.do?uri=%2Fasmt_metric_definition.do%3Fsys_id%3D1131ba2b0b80330094396c2367673a9f%26sysparm_view%3DSurvey%26sysparm_record_target%3Dasmt_metric_definition%26sysparm_record_row%3D1%26sysparm_record_rows%3D3%26sysparm_record_list%3Dmetric%3Dd131ba2b0b80330094396c2367673a9a%5EORDERBYorder

agrawalg
Giga Contributor
In response to Susan Britt

‎07-28-2020 12:24 AM

Hi,

I uploaded small smiley icon but still in chat its not reflected.

 

Regards,

Gunjan

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Susan Britt
Mega Sage
Mega Sage
In response to agrawalg

‎07-30-2020 01:08 PM

Can you be sure you have closed out of the existing conversation for the change to take affect?  You may also need to clear the SN or browser cache.  

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