Response template is not visible to the user in Agent Workspace

[Ajay Sharma2]

Hi, I have created a new response template and mapped it with the 'chat' channel, but this response template is not visible to the agents in the agent workspace.

I have impersonated with admin in agent workspace and admin is also not able to see the response template in workspace.

Need help in knowing what exactly I am missing here

[Muralidharan BS]

HI Ajay Sharma, 

Make sure the response template channel is chat and also the right table name is chosen for the template.

Thanks