Search particular knowledge base in chatbot using virtual agent topics

[Prarthana Patil]

Hi,

I created a topic (Search knowledge base) to be used in my chatbot. But it is showing all knowledge articles of all knowledege base of a particular domain.

I want to show knowledge article of a single knowledge base. Name of my knowledge base is self service.

Those articles which are visible in portal for end users, only those articles should be visible in chatbot.

Thanks in Advance.

[Alberto Consonn]

Hi,

looking at the documentation below, it seems you have to check the corresponding Contextual Search which is running:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/itsm-virtual-agent/ref...

Let me know if this help you.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Mark Roethof]

Hi there,

Here you go, an answer I've given a while ago and marked correct.
https://community.servicenow.com/community?id=community_question&sys_id=785d50b1db0ab70423f4a345ca96...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

And screenshots from our prod instance:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Prarthana Patil]

Hi Mark,

I don't want to change the existing search context. So I tried to create one separate search context , but it is not providing any option for adding "Resource Configuration".

Can you please help me with that.

Thanks,

Prarthana