Set Configuration item in the Open IT Ticket Topic to user's assigned to asset.

[bekfro]

I'm looking for the best way to set the Configuration item in the Open IT Ticket 2.0 topic to the logged-in user's computer asset.  I would like to use the alm_asset table and search for the assigned_to = vaInputs.user

[Sandeep Rajput · Accepted solution]

@bekfro Use the following script.

(function execute() {

var ci_item='';

var glideRecord = new GlideRecord('alm_asset');
glideRecord.addQuery('assigned_to',vaInputs.user);
glideRecord.query();
if(glideRecord.next()){
ci_item = glideRecord.getValue('ci');
}
return ci_item;

})()

Hope this helps.

[bekfro]

@Sandeep Rajput 
Thank you!  I was able to add an else statement to set a CI if the Computer is not assigned to the user. 

Working great!