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ChunjiJ · 2 hours ago

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

Ankur Bawiskar · an hour ago

NLU is disabled for PDI and hence you will get that error.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · an hour ago

Hi @ChunjiJ

AI/GenAI/Now Assist/NLU are features that we can’t use in a PDI. So the error you’re seeing in the PDI on the VA side is expected. You’ll need to use a client instance for this

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Dr. Atul G. - Learn N Grow Together
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