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[ChunjiJ]

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

[Ankur Bawiskar]

@ChunjiJ 

NLU is disabled for PDI and hence you will get that error.

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[Ankur Bawiskar]

@ChunjiJ 

Hope you are doing good.

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[Dr Atul - LNG]

Hi @ChunjiJ 

AI/GenAI/Now Assist/NLU are features that we can’t use in a PDI. So the error you’re seeing in the PDI on the VA side is expected. You’ll need to use a client instance for this