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ChunjiJ
Tera Contributor

an hour ago

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

ChunjiJ_0-1764827386657.png

 

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

35m ago

@ChunjiJ 

NLU is disabled for PDI and hence you will get that error.

AnkurBawiskar_0-1764828932747.png

 

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

26m ago

Hi @ChunjiJ 

AI/GenAI/Now Assist/NLU are features that we can’t use in a PDI. So the error you’re seeing in the PDI on the VA side is expected. You’ll need to use a client instance for this

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Dr. Atul G. - Learn N Grow Together
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