Supported Variables on Virtual Agent

[BhanuPrakash3]

Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. 

Is there any possibility of adding the variable types to be supported by VA ?

[Mark Roethof]

Hi there,

Are you referring to variables on a catalog item? Or do you mean virtual agent script variables?

[BhanuPrakash3]

I was not able to raise catalog items from virtual agent if item is containing  variables of type Checkbox , how can I over ride this on virtual agent. 

Attached the screenshot for reference

[amaradiswamy]

@BhanuPrakash3 

Are you referring to the user input types when virtual agent displays question to the user to take the input?

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/reference/va-...

If yes, above URL might be helpful.

You can check below to find how to access the user inputs via script

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/virtu...

As per my opinion, Virtual agent supports only limited user input data types because its a conversational platform to make the conversation easier as compared to a request form which will gather more information with different types of variables.

There is an option to create custom control types as well, check the below:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/task/create-c...