Suppress NLU response message - Sorry, I didn't understand. Please answer below question.
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ā08-04-2022 05:44 PM
Hello,
At certain junctures in a topic flow when the customer types an utterance they see the message
Sorry, I didn't understand. Please answer below question.
Are you inquiring about:
<<list of topics to select from>>
The customer sees the correct list of closely matching topics to select from but the NLU response message "Sorry, I didn't understand. Please answer below question." is confusing.
Is there a way to remove this NLU response message from being displayed in the VA chat?
Thanks,
Sushant
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ā08-08-2022 09:35 AM