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This topic version is not supported on this instance VA NLU topic error

ritu_saluja
Tera Expert

‎01-18-2024 12:49 AM

This topic version is not supported on this instance VA NLU topic error

 

ritu_saluja_0-1705567672951.png

 

 

Dev And Test version are same but prod version is different: 

Dev Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023
Test Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023
Prod Version:  Build tag: glide-vancouver-07-06-2023__patch3-10-12-2023

 

Is this can be something related to Patch upgrade

please help

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1 REPLY 1

chetanb
Tera Guru

‎01-18-2024 01:08 AM

Hello @ritu_saluja 

 

Make sure all the applications must be on the same version.

 

Please follow the guidlines mentioned in the link

 

Migrating Virtual Agent and NLU between instances ... - ServiceNow Community

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Regards,

CB

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