This topic version is not supported on this instance VA NLU topic error

[Kswierk1]

Hi,

I have pushed my VA setup to test instance and 

This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance has been thrown whenever I click on any topic.

I tried to make another update set with dummy edit just to catch any change of topic once again, but error still occurs. Topic itself has no crazy logic its just few step with two scripted variables. Any ideas on how to fix that?

Many thanks for all the answers!

Kacper

[johndoh · Accepted solution]

Have you made sure that the applications are all on the same version? I would suspect that your Dev installed applications are different. I followed this when moving between instances but made sure to have everything the same version or updated as required - Migrating Virtual Agent and NLU between instances ... - ServiceNow Community

[Kswierk1]

Thanks John, seems like that was the issue. The dev instance is defferent than test

[johndoh]

That is not a problem, moving between instances can be a pain.

[Kswierk1]

I had response from ServiceNow that this specific error is caused by difference between these two instances. But I 100% agree, moving VA between instances is a lot of pain