Translate VA Chat Header

[Hanaa Mahfouz]

Hello everyone,

I have a request to translate the VA Chat header according to the language of the logged in user so if the user's language is French or Polish we need to display the header translated.

I have tried the steps mentioned in this KB Translating the Virtual Agent Chat Header - Support and Troubleshooting but it is not working, I can just see the translated value as a preview in the branding page but if I change my language to test or impersonate a French user, the header stays in English only.

Any recommendations on how to overcome this behavior?

Thanks!

[Juhi Poddar]

Hello @Hanaa Mahfouz 

Check the sys_translated table to see if the record exists by using the following query:

nameSTARTSWITHsys_cs_branding_setup

Hope this helps!

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Thank You
Juhi Poddar

[Hanaa Mahfouz]

Thanks @Juhi Poddar for your reply, I had checked already before sending this question and yes, we have records for translation in sys_translited table, but it is still not working.