Trying to use a Survey topic block

[Les4]

Hi Team,

I am trying to call a topic block that we have in our instance however it requires a SurveyID. Can you help me understand whats a Survey and how can i acquire 1.

[nilimadesai]

Hi Les, 

The SurveyID needs to point to the sysID from the asmt_metric_type table record that you want to trigger for the Virtual Agent survey feedback. Out of the box, this survey is called 'Virtual Agent Feedback Survey'. In case you have a customized survey, then simply point to the sysID for the customized survey record when calling the Survey topic block from the VA topic.

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima 

[Victor Chen]

We just did a VA Academy about it, see here (register for the bi-weekly live webinar here😞

[Lynda1]

Just have to mention!  We changed our feedback to this new look and feel and I get so much more feedback with this new approach!!  Love it!