Turn Dynamic Translation on/off for Virtual Agent and Agent Chat based on portal within the same instance

jim_jensen
ServiceNow Employee

Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide outside of a formal product enhancement?

1 ACCEPTED SOLUTION

Victor Chen
ServiceNow Employee

Hi Jim, 

First, dynamic translation is currently not supported for Virtual Agent, that's on our roadmap (safe harbor applies.) Currently turning on/off DT is not possible outside of a product enhancement. 

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5 REPLIES 5

SowmiyaC
Tera Contributor

Hello,
Is there is way where Dynamic translation is only to be enabled on the one portal Employee portal ) not on HR portal