Unable to add custom greetings setup topic to Default chat experience in Vancouver release?

[Tejasr1]

I have created my custom greeting set up topic which is already publish but unable to set setup topic to Greetings.
I don't know why it is?

Please help me to resolve my issue?




Thanks

[Lynda1]

The only time I had this happen is when I did not set the Topic Type to setup.  Can only  select that setting during creation

[Tejasr1]

Hi @Lynda1 ,

I have already selected  Topic Type as setup.

[Kavita_Bhojane]

@Tejasr1 

Can you check sys_cs_topic.LIST ?

You can compare existing greeting topic with custom greeting topic.

Also check below columns:

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane

[Tejasr1]

@Kavita_Bhojane,

As you mentioned everything seems to be correct.