We couldn't process your file at this time. Please try uploading again. (Virtual Agent)
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01-17-2025 01:40 AM - edited 01-17-2025 01:41 AM
Hello,
I've set up virtual agent on a on - premise instance and I'm having issues trying to upload files (tried JPEG, PNG) through virtual agent on the service portal. Every time I try to upload the attachment I get a message that says "We couldn't process your file at this time. Please try uploading again." from the virtual agent.
1. Created File picker as it states in:
2. Created a record action utility:
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06-24-2025 03:33 PM
Hey
Does it work for you? Can you tell me what you did?
