Unable to remove end node in virtual agent designer

Kishor O
Tera Sage

KishorO_0-1706516922406.png

 How can I remove or move end node?

5 REPLIES 5

Lynda1
Kilo Sage

I am curious, why do you want to remove the end?

I discovered that the end is rather important for the out of box analytics.

I am unable to click the arrow which connects to end node

 

That's normal behavior if there is only one line to the end node. As there ALWAYS needs to be one connected. If you have multiple, then you can remove them (until only one is left).

 

So works as expected and how it is intended.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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As Mark stated, there has to be at least one flow pointing to the end.  I have learned to have every flow in a topic point to the end. 

I asked the Why question since there is probably a solution that can be provided. What do you want Virtual Agent doing after that component?