I have cloned the existing topic for Virtual agent designer. Now I want to modify the topic as a part of this I have added static choice user input variable in the flow "submission_confirmation". While publishing it is throwing an error Exception whi...
How can we modify the message that appears when enabling the "Allow Transcript Download" feature? We would like for it to say" "You can download the transcript of this conversation for future reference" This is so that users know that if they don't d...
Hi ALL, I'm using virtual Agent and I want to hide emoji icon in virtual agent. Are there anyone who know about this topic? Thanks!
Virtual Agent searches the entire KB database that you point to, it's also supposed to search on Self-Service Articles in particular as well. How do you ServiceNow Admins setup VA to look at Self-Service KB's? How do you identify your Self-Service Ar...
Dear Community, Our requirement is to find out "Top Call Drivers" from Virtual Agent Topics, Interactions and Messages. We identified the following tables for the Data Analysis. 1. [interaction.do] 2. [sys_cs_conversation.do] 3. [sys_cs_message.do] ...
Hello. We are try to figure out a way in which we can restrict access to Virtual Agent client only to specific users. In our case we are trying to show VA to specific countries only. In agent chat configuration I can see there is a role based criteri...
I have been working on chatbot and retrieving values on basis of vaInputs.variable name but sometimes it doesnt hold value any specific reason to that ?, my version is NewYork Workaround for same : have to use Script and use vaVars.Variable_name =...
I want to call the Flow created by Flow Designer from Virtual Agent Designer.I ran the code below, but an error was output.The target flow is global scope and the internal name is correct, but why can't I find it? var inputs = {}; inputs['current'] ...
Is there a way for an agent to manually assign themselves a chat without it being offered/accepted through the Inbox? For example, if the agent sees a chat in the interactions list that is waiting could they go to the interaction to manually assign ...
When you start the virtual agent,A greeting is displayed and a "show me everything" button is displayed,I want to start a specific topic without selecting a topic at this time. ・Is there a way to specify a topic? Thank you.
Hi Experts, In Virtual Agent flow we have some URLs and ServiceNow Knowledge article links which is working fine in Virtual Agent in Web version , however it is not working on MS Teams ( we have integrated MS Teams and Virtual agent). The link is s...
I want to confirm the correct method for setting up a chat Service Channel for HR Service Delivery using Agent Workspace and Advanced work assignment. We have multiple departments on our platform with multiple queues for Chat. Should the HR Chat be...
virtual agent is routing to Live Agent chat by showing error occurred and not showing the list of items from KB. Initially it was showing list of items from KB.
Hi, I need to add links for catalog items in the bot response of VA. I need to make them as dynamic so that when link is clicked on dev environment it redirects to a item in dev and when same thing is accessed using test instance VA it redirects to i...
Hi , Can some one please suggest how to enable MS Teams dial out feature on Agent Workspace ? Please share document /steps/video for the same ? Thank you.
