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Resolved! Make topic visible IF user is a Manager or HR

Hello, I'm trying to display a topic on the topic list ONLY if the user is a manager OR if the user if from Human Resources.  I have a javascript code that I've been using on other topics inside the conversation flow to go thru different conversation...

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Yasmin by Kilo Guru
  • 885 Views
  • 4 replies
  • 2 helpfuls

Utterance triggers unexpected topic

Hi All, I'm very new to Virtual Agent - I thought I understood how NLU works but now i'm not sure, as something unexpected is happening. My current understanding was that an utterance is typed into the VA and then matched to an intent within an NLU m...

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Virtual agent greeting translation

Hi, I have written below code for Greetings in my VA setup topic. It is working fine normally but when translated it not working as expected. I have used multiple message keys here,  bottom gs.getMessage("Hi , im your.......)  translation is working...

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si21 by Tera Guru
  • 760 Views
  • 3 replies
  • 0 helpfuls

Resolved! Virtual Agent integration with Workday

Hello, I have the following three questions regarding the ServiceNow virtual Agent and Workday integration.. 1. Is it possible for employees to request time off, view time off balances, and view holiday schedules.? 2. Can employees search profiles an...

Chris Davis1 by Kilo Contributor
  • 1362 Views
  • 4 replies
  • 0 helpfuls

How to Implement Topic Recommendations

Does anyone have experience working with the Topic Recommendations plugin for Virtual Agent? I'm curious on how best to design and implement custom topics that have been identified using the analysis.  Since this feature requires a minimum of 10K rec...

Amy Lind1 by Giga Guru
  • 978 Views
  • 7 replies
  • 0 helpfuls