Resolved! Can you import the intents in servicenow instance from an excel sheet
Can you import the intents,utterance, entities in servicenow instance from an excel sheet?
Forum Posts
Resolved! How to active skip_load_history for Agent Chat
Dear all, I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's skip_load_history. I tried it in Agent Chat but it doesn't work: I want to know the correct configuration (not in serv...
Resolved! How can I search knowledge and catalogs from the virtual agent without using the topic?
I would like the virtual agent to look for knowledge based articles and catalogs based on the sentence written by the end user. The virtual agent must display those articles without the use of a topic. I tried the below but it's not working. I Used c...
Resolved! How can I search the knowledge from the virtual agent without using the topic?
I would like the virtual agent to look for articles on the knowledge base based the sentence written by the end user. The virtual agent must display those articles without the use of a topic. How can I do it?
Resolved! Virtual Agent API is throwing an error
Hi, I am working on chatbot integration using Virtual Agent API but when I am trying to send the payload to the OOB endpoint i.e https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Resi API Explorer, I am getting the below...
Resolved! How to create an incident from record producer through virtual agent?
I want to create an incident with variable section through virtual agent, the same way we create through record producer. I tried the the way by which we create RITMs but it's not working.
Resolved! VA Topics and NLU Models To Different ServiceNow Instance
Hello everyone, There seems to be very little information on how to properly move a VA topic and it's associated NLU model from one SN instance to another. Here's what I've tried: Created an Update Set and made it currentWent into VA Designer saved a...
Auto link servicenow profile to messaging apps
Hi experts, I'm trying to achieve auto linking users' servicenow accounts to the 3rd party messaging app. I'm using the virtual agent api, and getting a popup saying "Link to servicenow" or "continue as guest". I want this to be automated instead. ...
how do I get the user's operative system name in a topic block
As far as I understand the window object is not available in the virtual agent. Is there a way to get the user's operative system name? with the window object I would do something like this: window.navigator.appVersion. Is there an equivalent in serv...
Version loading was stopped by PropertyUpdateLoader for system properties
Hello, I am trying to move one virtual agent system property to another instance via update set. Property Name - com.glide.cs.general.closing_message Error - Version loading was stopped by PropertyUpdateLoader for sys_properties Please let me know th...
Resolved! Issues on Virtual Agent API
Dear all, I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screensh...
Resolved! Updating a date/time field from VA
Hi all Am stuck on what I think should be an easy task but it's had me pulling my hair out so looking for some assistance. I have been working on a VA topic that allows users to chase or escalate a ticket. Part of the requirements for this is to have...
Can't send image attachment to an agent using Virtual Agent API
Team, I'm using Virtual Agent REST API to chat with an Agent using from a custom UI I'm building. When sending an image attachment to the agent, I can see the Agent chat showing this message "We couldn’t download your file using the specified URL. Pl...
Resolved! Interaction Record with Channel and Queue details
Hi All, Migrating from Connect Chat to Agent Chat. Two Questions: 1. In Agent Chat where do agents see (after accepting a chat) which queue the chat was routed too on the Interaction Record? 2. for reporting, I cant see how the Interaction record wo...
Resolved! Virtual Agent - NLU and Topic Creation on Different Language
Hi Team, We are trying to create NLU Model in Japanese language, Have created topic and intent in specific language. Facing issue while mapping intent with specific language topic. Why Different Language Model is not visible for me ? Although i ha...