Using both Agent Chat and Virtual Agent with Modified Icons

Bill_Collins
Mega Guru

ATTN Mark Roethof.

 

Mark et al., 

  • I am using both Agent Chat and Virtual Agent on the ESC portal controlled via role script
  • I have modified the VA icon via CSS and related Style Sheets
  • I am seeing both Icons
  • I've tried to null the Agent Chat icon with no success.

I need suggestions.

Images:

Service Portal Agent Chat Configurations

Bill_Collins_0-1715638354677.png

EC Theme

Bill_Collins_1-1715638543923.png

CSS Include

Bill_Collins_2-1715638587104.png

CSS Style Sheet

Bill_Collins_3-1715638666712.png

ESC Portal (Pardon the armature look.  I'm just roughing it in.)

Bill_Collins_4-1715638757773.png

 

 

1 ACCEPTED SOLUTION

Bill_Collins
Mega Guru

Got it by using the EC Theme CSS instead of style sheet.

Bill_Collins_0-1715639341642.png

 

View solution in original post

1 REPLY 1

Bill_Collins
Mega Guru

Got it by using the EC Theme CSS instead of style sheet.

Bill_Collins_0-1715639341642.png