VA Topic Mapping to Intent even if It Should Not ..

[rpriyadarshy]

Hi All

We have a Situation where - We expect a Given Topic should not be Shown in VA but Its Showing. 

Example - User Wrote : Bitlocker Recovery ... VA showing Topic Named - Password Reset..

When Checked NLU Logs we see INTENT is there and also Entity with Value SOFTWARE with .99 Confidence Score...

SAMPLE LOGS

{
"utterance": "Bitlocker recovery",
"results": [

"scored_intents": [
{
"id": "Password Reset",
"name": "Password Reset",
"confidence": "0.8976258",
"prediction_quality": "HIGH"
}
],
"scored_entities": [
{
"id": "SOFTWARE",
"name": "SOFTWARE",
"value": "Bitlocker",
"normalization": "Bitlocker",
"confidence": "0.9999877",
"prediction_quality": "HIGH"
}

We do not expect this TOPIC to come Chat Bot. Since Playing with SYSTEM ENTITY may have some diverse impact. Please guide me with Some Solutions on this.

Regards

RP

[MaxMixali]

I hope that can help

1. Individual Report/Data Visualization Scheduling

You can schedule data visualizations that are in the Platform Analytics library to be sent via email ServiceNow Community
Supported export formats: PDF, Excel, PPT, and Embedded PNG (inline in email)
Can schedule individual reports with recurring schedules

2. Recent Enhancement (as of late 2024):

Embedded PNG feature allows reports to appear as pictures in the email instead of attachments ServiceNow Community
Multiple reports can be combined in a single scheduled notification
Dynamic email body text can be configured using scripts

[MaxMixali]

I hope that can help better

Add “Negative Utterances” to the Password Reset intent (Recommended)

In NLU Model → Intent: Password Reset → Add these as NOT utterances:

bitlocker recovery

recover bitlocker key

bitlocker unlock

bitlocker encryption issue

bitlocker not opening

lost bitlocker key

help with bitlocker