vaInputs.user.first_name to accommodate more than one name

[Luiz Lucena]

Hello everyone, 

We are using Virtual Agent and our Service Desk is outsourced, they use their Twilio in their environment (not integrated to our ServiceNow.
So, when someone in our Virtual Agent asks for live agent support, we decided to pass all necessary information through a URL, so within the VA, this is the script passing the data to their Twillio:

(function execute() {
    var spanishLink = 'https://webchat.servicedeskURL.com/?tenant=iss_companyID_gen_es_rc&firstName=' + vaInputs.user.first_name + '&lastName=' + vaInputs.user.last_name + '&email=' + vaInputs.user.email + '&login=' + vaInputs.user.email + '&client=iss_companyID_gen_es_rc&chatId=chat&languageCode=es&countryCode=es';
    return spanishLink;
})()

(I removed the confidential information from URL above)

This is working fine when a user has ONE first and ONE last name, like:
vaInputs.user.first_name: John
vaInputs.user.last_name: Doe

However, when they have compound names (either first or last), Virtual Agent shows BAD OUTPUT LINK.
Like, vaInputs.user.last_name = Double Doe.

I could not find anything in the logs, but noticed that after several troubleshoots.
I'll try to convince the company to standardize first and last name to contain only one name, but in the meantime, is there a way to pass more than one name in this variable: vaInputs.user.first_name?

Thanks in advance

[Muralidharan BS]

Hi Luiz, 

can you try this, before sending the first and last name replace the space with "%20" this is the URI for spaces?

vaInputs.user.first_name.trim().replace(' ', '%20')

vaInputs.user.last_name.trim().replace(' ', '%20')

'https://webchat.servicedeskURL.com/?tenant=iss_companyID_gen_es_rc&firstName=' + vaInputs.user.first_name.trim().replace(' ', '%20') + '&lastName=' + vaInputs.user.last_name.trim().replace(' ', '%20') + '&email=' + vaInputs.user.email + '&login=' + vaInputs.user.email + '&client=iss_companyID_gen_es_rc&chatId=chat&languageCode=es&countryCode=es'

Thanks