Hi,
We are trying to use Virtual Agent API to have users attach images to a Live Agent Chat session. We were able to to initiate a Live Agent Support session with the following post request via Postman
{
"clientSessionId": "conversationId",
"token": "token",
"message": {
"clientMessageId": "activityId",
"text": "Live Agent Support.",
"typed": true
},
"userId": "user.id",
"emailId": "user email"
}
From Agent Workspace, we were able to accept the chat request and begin the conversation.
We next tried to send an image with the following post request via Postman
{
"clientSessionId": "conversationId",
"token": "token",
"message": {
"attachment": {
"clientAttachmentId": "attachmentId",
"contentType": "image/png",
"fileName": "google.png",
"url": "https://www.google.com.my/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png"
},
"clientMessageId": "activityId"
},
"userId": "user.id",
"emailId": "user email"
}
The "Active Chat" window in Agent Workspace will then respond with the following replies
"We couldn't download your file using the specified URL. Please check the URL and try uploading again."
We tried to look at the logs but there were no logs on downloading the said file. Does anybody know why Virtual Agent API would give the above error? Is it a download configuration option?
From the Portal where we have Chat enabled, the Virtual Agent is able to allow users to attach image files without issues.
Referring to the following image, the image shows that the user was able to uploading a "lotus flower" image file from his desktop and the "google" image from the URL https://www.google.com.my/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png. The google image URL is the same URL we are sending to Virtual Agent API via Postman.
1 ACCEPTED SOLUTION
