Virtual Agent - Approval request notification
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01-04-2024 02:19 PM
Hi Community,
I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow:
Where is this coming from ? I want to customize it a bit
any help, would be really appreciate!!
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08-15-2025 08:52 AM
Following up if anybody has found solution on this.
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08-18-2025 03:06 PM
System Notifications / Provider / Notifications
Locate the notification - open
Contents Tab
Click on link within the tab
Message tab - you will see where the message is configured
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3 weeks ago
Theres a script include - MSTeamsApprovalNotificationUtil you can update
Theres fields towards the bottom of the script. If you add more, they will show up on the notification.