Virtual Agent Contextual Search on knowledge and catalog fails to return catalog items

[rakunkel]

When I specify a Search Context that has > 1 Resource Configurations in a Contextual Search utility, only knowledge records are returned.

To reproduce:

1. Create a new Search Context and choose 'Catalog only' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. Only catalog results are returned.

2. Create a new Search Context and choose 'Knowledge only' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. Only KB results are returned.

3. Create a new Search Context and choose 'Knowledge and catalog' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. KBs are returned. No catalog results are returned.

It seems we can't get combined results from KB and catalog. Anyone else run into this?

Thanks!

[rakunkel]

Changing to a search context with a catalog only searcher yields results:

[Pranesh072]

Can you share the both search contexts you are using?

[PeterWiles]

If you do the same search in the serice portal search, do you get the top 3 results showing the same?

This is the same engine so you might find that the top 3+ results are all KB and not catalogue related.

If you get a result with "show more", and you click it a few times, do you get the items?

[rakunkel]

I only get KB results even looking through all items.

[rakunkel]

My KB results were ranked higher than my catalog results and I finally found catalog results in the return.