Virtual Agent Designer Topic

Vaishali 11
Tera Guru

I have created a designer topic with start->decision->country-> multiple nodes with text responses. But in the portal only 1 node is coming up when selected this topic. Why are all the other nodes not showing up?

5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Can you share your design? And the conditions?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

 

This is the flow

 

Vaishali11_1-1716552251058.png

In the UK I have just written this script

Vaishali11_2-1716552326363.png

and then the decision tree with different nodes and under the nodes it only has response message

 

 

 

The first decision only has one node? Why having that decision than at all?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

I have to create it for 3 different countries. For UK & Ireland same decision tree will be there but for Canada it will have a different decision tree.