Virtual Agent: Display number of users ahead for live agent connect

[Krushp]

I have a requirement from the end user community to display number of users ahead when user is waiting to connect with a live agent.

I understand there is an out of box "Wait Time" feature that display waiting time when the next agent will be available but I wanted to know how can I configure VA to display number of users ahead instead.

Any help / recommendation will be appreciated. Thank you.

[Mannapuram]

Hi @Krushp,

You can try GlideAggregate on "chat_queue_entry" table with the chat Channel as the once configured for Virtual agent and assigned to as empty.  This should give you list of callers waiting for agents.

If this helps, please click thumbs up. Thanks,