Issue with the 'Check IT Ticket Status' Topic Virtual Agent comments are not adding or updating.

[Sheetal18]

Duplicated the OOTB topic 'Check IT Ticket Status' Topic but the comments are not getting updated throwing technical error. Please let me know what is the making it ending the topic without adding comments.

Error:

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Refer screenshot.

[Sheetal18]

Above behavior...
Expectation: comment should be added in the record.

[Ramya V]

Hi @Sheetal18 ,

One of the way is to train your NLU Model again. Go to the All >Conversational Interfaces >Designer > Open "Check IT Status" topic and go to NLU Intent tab.

Click on the "Train" button under Train Model tab. Train the NLU Intent again.

Please mark this answer as Helpful if this solution works for you.

[averyscarle]

It seems like you're facing an issue with adding or updating comments on the 'Check IT Ticket Status' topic. Based on your description, it might be helpful to ensure that your session is not being interrupted. You can also check Raising Cane,s Options for insights on improving feedback processes. If the issue persists, try clearing your cache or reaching out to the technical support team for further assistance.

[Mannapuram]

Hi @Sheetal18 ,

There are couple of reasons to end up in 'Technical issues'. Please go through this link ( https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005385 ) and one of the condition might suit it. If not, please also post a picture of your topic flow, that will help to debug.