Virtual Agent : How to fix "Search Knowledge Base' topic error

Akhil Pendem · ‎07-09-2020

Hello,

I'm working on adding knowledge base articles as search results to a topic.
I opened OOB topic 'Search Knowledge Base' and clicked 'Preview', I received the following error.

This is the log I received:

The same OOB topic in my personal developer instance works just fine.

Thanks in Advance,

Akhil

Muralidharan BS · ‎07-12-2020

HI Akhil Pendem,

Probably a scoping issue, I had similar issue, duplicate the "Search Knowledge Base" and open the Contextual Search script action. Go to line 7 and replace it.

Original

var contextualSearch = new sn_itsm_va.VAContextualSearchUtil();

Replace with,

var contextualSearch = new global.VAGlobalContextualSearchUtil();

This should fix the issue.

Kindly mark my response correct and helpful if my suggestion resolved your query,

Thanks

Murali

View solution in original post

Akhil Pendem · ‎07-13-2020

Hi Murali,

That's a weird scoping issue. Thanks for the help, it worked.

Muralidharan BS · ‎07-13-2020

You've welcome!

ritu_saluja · ‎09-26-2023

Hello,

I am not getting this OOTB 'Search Knowledge Base'

topic, how can I get this topic