Virtual agent issue

[Aneela Sravani]

Hello All

We had upgraded our instance from Tokyo to Utah. From then virtual agent is not working as expected and all topics are active and published . When I try to test I'm  getting technical issue.  Cannot perform preview run for debugging or didn't get any error while performing testing . Can anyone please help. This requirement is on high priority.

Thank you very much in advance

Aneela Sravani Gopisetty

[Pavankumar_1]

Hi @Aneela Sravani  ,

Check on release notes if they are any articles related to it. I have seen below article but not able to access.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1301032

If it is high priority can you create a HI ticket team will help you. If it is desire behaviour they will assist you required steps.