Virtual Agent NLU Model Training Fails

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Cau Thoong1
Tera Contributor

‎09-20-2021 12:47 PM

Has anyone ran into this issue when trying to train their NLU model?

 

Error Messagejava.lang.Exception: SE0229:Training failed due to: Model information (ml_sn_itsm_nlu_itsm_nlu_for_va) has no reference for (ml_x_snc_global_global_3aedf38234bf5010f877396127c8ff9d = personName)

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jmk_mcc
Tera Expert

‎09-27-2021 04:59 AM

Try going to NLU Workbench>Vocabulary Sources and sync @personName - that did it for us?

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Community Alums
Not applicable

‎08-04-2022 11:21 PM

Also NLU Model Training will only work on PROD and SUBPROD instances and will not work on DEV or PDI's.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996958

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