Hello!
I have a question regarding Virtual Agent Satisfaction Survey.
The client wants to remove text below the satisfaction smileys, originally it says Good, Neutral and Bad.
I found that I can change the value that is displayed, "Good", in Survey -> View Surveys -> Virtual Agent Satisfaction Survey -> under Metric Categories -> Virtual Agent Satisfaction Survey -> Assessment Metrics -> Assessment Metrics Definitions.
When I deactivate mandatory on the Display field and remove the text "Good", I get the value of "Null" displayed.
If I deactivate "active" and "display" in the "configure dictionary" of the Display field, the integer 1 is displayed, which is the value of "Good".
The client wants to remove the text and to only have the satisfaction smileys showing. Is there a way to achieve this?
Thank you!
Hi
First of all the changes you did should be reverted as it will affect your Survey system globally.
As per your requirement you need to do changes in your Virtual Agent Designer for Topic "Provide Virtual Agent Feedback".
Open this topic and click on edit topic flow button. Once your are in you will see flow there do find Script Action Utility named as "Set Next Question" and then open Action Expression as highlighted in below screen shot:
Once you inside it do changes in your code as per below screen
I have not added value as blank as Murali suggested as it will cause an issue while recording the value in response and it will affect your data.
After that save topic and test it will work as per your requirment.
