Virtual Agent Voice input

[Phil A]

does virtual agent have OOTB voice interface? Or is there a another product / integration, perhaps something with Amazon Lex , we are starting to use AWS connect - ServiceNow integration for our voice channel

[Mark Roethof]

If you have an iPhone for example, you can already use speech. That's not depending on Paris or something.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Here just a really quick example of voice to text, just using the default iPhone capability:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Muralidharan BS]

Hi Phila,

This info may be useful to you, ServiceNow does have a Amazon cloud connect integration which can be leveraged with virtual agent. This topic was touched today in the "Now at work" session, I dont have a live demo of how this works. But there is an option to use the voice feature here. 

Session - SES1113: IT Service Management - https://events.servicenow.com/widget/servicenow/ukireland/ukischedule/session/1597963078522001exZO#1598650543356001B5Zw

Thanks

[Phil A]

Thanks I will definitely check that out. We are using AWS connect as our IT helpdesk voice channel and currently investigating the SN - AWS integration in sub prod so this looks useful

[Muralidharan BS]

you've welcome!