Submit service request topic

[Bharath38]

Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission.

I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ?

@WillWitten  any thoughts 🙂

Thank you!

[Chris D]

Create a custom topic and use the Request Catalog Item topic block (and Search Catalog Item, if needed) in it. See for reference:
Service Catalog topic blocks in Virtual Agent (servicenow.com)

The "Submit a request" topic has been deprecated because ServiceNow turned it into a more readily reusable topic block.

[Bharath38]

Thank you for the reply Chris, I will test the topic block now also do you happen to have any example on custom topic for catalog item submission.

I see Submit a Service Request has that topic block already.

[Chris D]

Sorry I don't have a specific example. The Request Catalog Item topic block should be pretty straightforward to use - the only required input is the item sys_id. If the topic you're using is specific to one item, hardcode its sys_id. Otherwise if you're looking to have one topic to be able to request any catalog item, you need to first have the user provide a Text input, then use that as the query_term input for the Search Catalog Item topic block, then as the output, you can catalog_item_id - use that as the input for Request Catalog item. I don't see why you couldn't do the simplest service catalog ordering topic with as little as those two topic blocks and one Text input.