08-13-2020 07:39 AM
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
Solved! Go to Solution.
08-13-2020 08:35 AM
Hi there,
Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?
If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:Virtual Agent feature bubble (2), auto display after N seconds
If static, see this article. No widget editing needed, just CSS!https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...
If my answer helped you in any way, please then mark it as helpful.
Kind regards,Mark2020 ServiceNow Community MVP2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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08-18-2023 01:19 PM
this topic/question has been here for 3 years--- is there no low-code/no code approach to this yet?
08-19-2023 09:03 AM
@David Haught This particular question had an accepted solution. Yes, there is a low-code approach to this. This feature is called Proactive Triggers: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/proactive-triggers/refer...The Product Management team reviewed the capability in the Academy on April 18: https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-li...
Regards, Tricia
