Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Virtual Agent Widget Text Popup

Go to solution
trevorn
Tera Contributor

‎08-13-2020 07:39 AM

I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users. 

Labels:
  • 2,714 Views
1 ACCEPTED SOLUTION

Go to solution
Mark Roethof
Tera Patron
Tera Patron

‎08-13-2020 08:35 AM

Hi there,

Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?

If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds 

If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

6 REPLIES 6

Go to solution
David Haught
Tera Contributor

‎08-18-2023 01:19 PM

this topic/question has been here for 3 years--- is there no low-code/no code approach to this yet?

0 Helpfuls

Go to solution
Tricia Cornish
ServiceNow Employee
ServiceNow Employee
In response to David Haught

‎08-19-2023 09:03 AM

@David Haught 
This particular question had an accepted solution. 
Yes, there is a low-code approach to this. 
This feature is called Proactive Triggers: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/proactive-triggers/refer...

The Product Management team reviewed the capability in the Academy on April 18:
 https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-li...

 

Regards, 
Tricia