Is there any possibility to get a pop up window to display the KB article. Usual flow is when a user chats with the VA and based on that VA will provide certain KB articles matching the search and when the user clicks on the KB Article it redirects him to a new tab to the portal page to show the KB article, instead can we have a pop window showing the KB article in the same page the user is in while chatting with the VA ?
Any info on this will be greatly helpful.
@Mark Roethof @Gaurav Shirsat
