We have 2 portals one for HR and another for IT teams when we open virtual agent side by side on 2 portals information is getting mismatched

phanindra5
Tera Contributor

‎08-22-2022 03:10 AM

We have 2 portals one for HR and another for IT teams  when we open virtual agent side by side on 2 portals information is getting mismatched  like options from IT Virtual agent are getting displayed on the hr portal virtual agent

do we have option to restrict this behavior 

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2 REPLIES 2

Muralidharan BS
Mega Sage
Mega Sage

‎08-22-2022 08:22 AM

This is expected, you have to test it by having active session only on one portal. 

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Yasmin
Kilo Guru

‎08-22-2022 04:37 PM

Hi Phanindra, we have experienced same issue and had submitted CS5995086 a while ago. SN suggested to disable chat history as a palliative so that whenever user switched between portals a new VA session stars. The problem with this is that even if your user opens a new tab within the same portal, say HR, the VA session gets restarted again and again. Our team submitted an idea to avoid VA from opening links into a new tab in case you want to take a look and vote if you find it useful.

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=2d236687db515dd0e515c2230596...

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