We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2

[Lisa71]

We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?

[RaghavSh]

@Lisa71 Go to "sys_cs_context_profile" table and open your chat experience.

Change the view of form to "Profile" and you will see "Promoted topics" , you can the add the topic there.

[GlideFather]

@Lisa71 no, it's not specific explicitly to HR, it's available for all scopes

Perhaps I confused the route, check this:

Conversational Interfaces > Settings > Virtual agent > Custom greetings and setup:

select your VA:

And there should be the promoted topics, sorry my PDI is frozen now and cannot give you better answer now. Will try later if still not resolved