What is needed after deprecating Topic Blocks Request Catalog Item / Search Catalog

JLeong
Mega Sage

Hi Guys,

We are now in the Washington release. As per the Production Doc, the topic blocks: Request Catalog Item / Search Catalog Item are deprecated. So I inactivated those topics but I would still like our users to be able to search for catalog items from our Promoted Topics.

JLeong_0-1720610610692.png

 

As you can see I created a new topic for Submit a Catalog Request Using AI (I will rename this after). 

I also have a specific search profile and search application created for this. 

 

JLeong_1-1720611273805.png

 

It is working up to here. But if you click "I need more help ... " I get this:

 

JLeong_2-1720611349479.png

 

I am not sure if this is the correct approach. We don't have Now Assist yet, but I would like to use AI when searching for catalog items.

What do you think the best practice is? I have also added Meta data to most of our catalog items. How can I use those to discover the catalog items?

 

Thanks in advance.

 

 

1 ACCEPTED SOLUTION

Mark Manders
Mega Patron

They still exist: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

2 REPLIES 2

Mark Manders
Mega Patron

They still exist: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Thanks, Mark, I will put it back then.