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07-10-2024 04:42 AM
Hi Guys,
We are now in the Washington release. As per the Production Doc, the topic blocks: Request Catalog Item / Search Catalog Item are deprecated. So I inactivated those topics but I would still like our users to be able to search for catalog items from our Promoted Topics.
As you can see I created a new topic for Submit a Catalog Request Using AI (I will rename this after).
I also have a specific search profile and search application created for this.
It is working up to here. But if you click "I need more help ... " I get this:
I am not sure if this is the correct approach. We don't have Now Assist yet, but I would like to use AI when searching for catalog items.
What do you think the best practice is? I have also added Meta data to most of our catalog items. How can I use those to discover the catalog items?
Thanks in advance.
Solved! Go to Solution.
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07-10-2024 06:09 AM
They still exist: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-10-2024 06:09 AM
They still exist: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-10-2024 06:43 AM
Thanks, Mark, I will put it back then.